YOUR ROLE
A. Main Objective:
The Senior Account Executive is responsible for supporting the Account Manager in maintaining client satisfaction while directly coordinating complex projects to ensure operational quality and achieve committed KPIs. This role focuses on large-scale project management, optimizing execution efficiency, and maintaining the highest level of client satisfaction.
B. Key Responsibilities:
1. Account & Relationship Management:
- Collaborate closely with Account Managers to meet client expectations and ensure high levels of satisfaction.
- Provide solutions to achieve campaign objectives; manage client expectations regarding timelines, budgets, and deliverables.
2. Project & Client Management:
- Research markets and competitors to propose integrated Digital solutions and action plans aligned with client growth goals.
- Directly develop detailed plans, coordinate timelines, and supervise execution teams to ensure high-quality deliverables for large-scale omnichannel campaigns.
- Build client trust through in-depth consulting, professional issue resolution, and proactive execution optimization to deliver service value beyond client expectations.
- Prepare pitching materials, tailored credentials, case studies, and establish in-depth performance analysis reporting systems for projects.
3. Quality Assurance and Operations:
- Implement strict Quality Assurance and Quality Control (QA/QC) to ensure all deliverables meet Agency standards and client expectations.
- Proactively identify project bottlenecks and potential risks, and develop detailed contingency plans to ensure smooth operations under any circumstances.
- Closely monitor and control project budgets, disbursement schedules, and KPIs to ensure maximum profitability and operational efficiency.
4. People Development & Paperwork:
- Guide and share practical project operational skills with Account Executives and Interns to ensure consistency and quality of deliverables within the team.
- Prepare and distribute project reports, status updates, and performance summaries to clients and internal stakeholders.
- Assist in preparing proposals, contracts, and other necessary documentation for client engagements.
- Manage all reporting systems, contracts, invoices, and ensure project documentation is filed and archived systematically according to regulations.
WHAT ARE WE LOOKING FOR
- University graduate majoring in Advertising/Marketing/Digital/Communication or related field is preferred.
- Minimum 3 years of working experience (Agency).
- Good at Microsoft office (word, excel, PowerPoint).
- Able to lead 2-4 projects at complex level simultaneously.
- Good interpersonal skill.
- Strategic thinking skills to address issues, balancing the interests of both the agency and clients, and developing compelling messaging.
- Excellent communicating and interpersonal skills to work with different departments.
- Good written and verbal communication skills (Both in Vietnamese and English).
- Proficiency in project management techniques, tools, and methodologies to effectively plan, execute, and monitor marketing campaigns.
- Attention to detail / Well-organized in the way of working & thought process.
- Proper delivery internally & externally in all aspects: documents/works/communication.
- Adaptable, can work under pressure.
WHAT WE OFFER TO YOU
- Competitive salary and performance-based bonuses.
- Full social, health, and unemployment insurance as per Labor Law.
- A young, dynamic, and friendly work environment.
- Free skill training courses, exciting company trips, and a grand Year-end Party.
- 12 annual leave days + 13th-month bonus based on company performance and your contributions.
- Annual salary review and performance evaluation.
TIME & LOCATION
- Working hours: 09:00 – 18:00, Monday to Saturday (Saturday is flexible: Work can be conducted either online or on-site, depending on the actual volume and nature of the workload).
- Workplace: 207/7 Nguyen Van Thu Street, Da Kao Ward, District 1, Ho Chi Minh City.
APPLICATION
- Please send your updated CV to [email protected] with the subject line: “[Position] – Your Full Name”.
- Or you can apply via this link - Apply here!
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